REFUND AND RETURNS POLICY
If you are not satisfied with what you see, you may return the merchandise for a refund or arrange for replacement.
Please contact our Customer Service Department at 1-416-493-2977 and request a Return Merchandise Authorization (RMA) Request Form or fill in the form below prior to shipping the item back to us. All returns must be approved and returned with shipping prepaid in original condition and in their original packaging, and must be in as-new condition.
Lighting Boss reserves the right to impose a stocking fee on unauthorized or unusual returns. Shipping costs are not refundable.
ONLINE RETURN MERCHANDISE AUTHORIZATION FORM
- Complete this RMA Form with a description of the problem(s) with your product and click the submit button.
- An RMA Dept. Representative will contact you via e-mail or phone with an RMA number, or a reason for denial.
- A copy of the original purchase invoice may be requested.
- If requested, all returning product(s) must match with its original invoice description.
- Please allow 2-3 business days for a reply